FAQ

Shipping Policy

  • For all confirmed orders received, the order will be dispatched in 2 to 3 business days. The delivery timeline may vary depending on the time required by courier partner.

  • For all orders priced at Rs.999 or below, there is a fixed shipping fee of Rs. 250 which will get applied on the checkout page.

  • Order once is shipped from our warehouse, the same cannot be cancelled. If you wish to still continue with cancellation, you may refuse accepting delivery when the courier partner comes.

  • If you accept the delivery and are not satisfied with your order upon delivery, you can raise a Return request.

Return Policy

  • Within 15 days of receipt, only unused goods will be accepted for refund.

  • SALE items are not returnable, refundable, or replaceable.

  • Items available for returns (and refunds) must be unused, intact, and in their original packaging (labels, tags, boxes, plastic wrap). We'll gladly repair an item if it's broken.

  • To raise a return request, please log-in to the website and raise a return request from ‘My Orders’ section.

Refund Policy

  • In case, you have cancelled an order within two hours of placing it or before it has been moved to procurement - you will be issued a full refund within 3-5 business days of cancellation of order.

  • If due to unavoidable circumstances, or situations beyond our control, your order is not processed, cannot be procured or is not shipped to you within a certain time, the order shall stand cancelled, and the entire amount will be refunded to you; no liability shall be incurred by the either side.

  • FitFlop Shoes will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.

  • No refund will be issued by FitFlop Shoes if the order has been delivered with the colour and size as selected by the customer while placing the order.

  • In case your order amount comprised of shipping charges, the refund will be done excluding the shipping charges amount, i.e. Rs. 250.

  • Once FitFlop Shoes has initiated a refund in accordance with the Returns Policy, the refund amount is expected to appear in the customer's account within the following time frames:

  • COD refunds take 7 to 10 business days to reflect in your bank account after the refund is initiated.

  • Prepaid Refund takes 15 to 21 business days, depending on your bank partner, after the refund is initiated.

COD Policy

  • If you opt to purchase items on COD, you must pay in cash at the time of delivery.
  • Refunds for COD orders will only be sent to a bank account, not in cash.
  • You must provide your bank account information via your registered email address; our customer service representative will call you to validate your bank account information before processing your refund.
  • It will take 7 to 10 business days for the refunds to appear in your account.