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FAQ's

GETTING STARTED

How to place an order on www.metroshoes.net?

We welcome you and look forward to assisting you. Read below to order from www.metroshoes.net Placing an order on www.metroshoes.net is quick simple and secure. Just follow these 7 simple steps

  1. Browse through our collection to select the product you like. Select the colour and size you want in that product.
  2. To purchase a product, click on the Add to e-shopping cart buy now icon.
  3. You will now to be taken to the shopping cart page.This will show you the products that are in your cart. You can either choose to shop for more products or you can click on the checkouticon.
  4. This will now take you to the login page. If you already have an account, just sign in. If you are a new visitor, select register with us for future use. You just need to fill in our short sign up form and continue with the order after accepting the terms and conditions.
  5. On signing in, you will be routed to our payment options page, here you can select from various Credit card options.
  6. On selection of your preferred credit card option, you would be directed to the confirmation page where you have to click on to confirm the order.
  7. On confirmation you would be directed to the payment page where you can fill in various payment and billing details. Now sit back and wait, while we do what we do best, deliver your shoes as soon as possible.

GENERAL

Hesitant to buy a shoe without trying its fit? Read on to know your right size.<div >

Can I buy shoes online without trying them out?

Buying shoes online without trying them on is not a problem if you know your size correctly. This is because in India, almost every shoe company follows a standard sizing system.

What is my shoe size?

If you are not sure about your shoe size follow the chart below and pick the size that suits you the best.

Size reference chart for Men

CM Size

Euro size

US size

Indian/UK Size

24.0 38 5.0 4.0
24.7 39 6.0 5.0
25.3 40 7.0 6.0
26.0 41 8.0 7.0
26.7 42 9.0 8.0
27.3 43 10.0 9.0
28.0 44 11.0 10.0
28.7 45 12.0 11.0
29.3 46 13.0 12.0

Size reference chart for Women

CM Size

Euro size

US size

Indian/UK Size

22.0 35 4.0 2.0
22.7 36 5.0 3.0
23.3 37 6.0 4.0
24.0 38 7.0 5.0
24.7 39 8.0 6.0
25.3 40 9.0 7.0
26.0 41 10.0 8.0
26.7 42 11.0 9.0

Size reference chart for Kids

CM Size

Euro size

US size

Indian/UK Size

14.0 23 6.0 5.0
14.7 24 7.0 6.0
15.3 25 8.0 7.0
16.0 26 9.0 8.0
16.7 27 10.0 9.0
17.3 28 11.0 10.0
18.0 29 12.0 11.0
18.7 30 13.0 12.0
19.3 31 1.0 13.0
20.0 32 2.0 1.0
20.7 33 3.0 2.0
21.3 34 4.0 3.0

Can I return the shoe if it doesn't fit?

At Metro Shoes we give you free replacement option in case the shoe does not fit. Please check our return/replacement/refund policy below.

Are these prices equal to MRP? Is these any extra tax?

All prices are equal to the MRP retailed at the stores. All prices mentioned on this site are final prices, inclusive of taxes in India.

Do you have a catalog?

Currently, we have a 'virtual' catalog. Our entire product line is available online

How do I contact Metro Shoes?

You can email us at sales@metroshoes.net all emails are replied to within 48 working hours. Please check the questions below as they may be helpful also. Alternatively, click here to send your feedback online

RETURN/REFUND/REPLACEMENT POLICY

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How can I return/replace a product?

The return/replacement/refund policy is customer friendly so that you will feel more comfortable in making online buying decision.

  1. Only unused merchandise will be eligible for return within 30 days from the date of receipt. No return/refund/replacement on SALE products.
  2. You can return the merchandise either at our store or via courier.
  3. By store: If you wish to get a replacement (style or size), the same will be allowed provided the store has the product you are looking for as a replacement. If the replacement is not available, the store will issue a Credit Note to enable you to seek replacement at a later date from any of the Metro Shoes stores.
  4. By courier: If you prefer to return/replace the merchandise by courier send us a mail at sales@metroshoes.net, specifying the reason for return/replacement. Please mention your order number, date of purchase and mode of payment.

Please return to us the unused merchandise in original packing (Same box in which the merchandise was sent to you) for inspection. Replacement, if available will be couriered to you or a credit note will be available for unhampered products. Incase you wish to return the product, the amount excluding the bank charges will be returned on approval from our Quality Controller.
Metro Shoes will bear the cost of transferring back the product. However you will have to bear the cost of sending the product to us.

PAYMENT OPTIONS

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What payment options do you have?

Pay securely with any of the following Credit Cards
visa_master

Is it safe to use my credit card on your website?

If you're worried about using your credit card online, we recommend you put your concerns to rest.
All online transactions on www.metroshoes.net are processed through Axis Bank.
Axis Bank is a certified, Indian company, providing payment services to websites around the world.
Security is critical for all parties where online transactions are concerned and Axis Bank ensures that you have no worries on this front as you transact in the cyberspace.

ORDER STATUS

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How long will it take to deliver my shoes?

It takes us 7 working days to deliver your products all across India.

How can I track my order?

Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.
Incase you have not registered, click on "order status" which is on the top right of the Homepage and check your order by giving the order id.
The order can also be checked through our logistic partner, Blue Dart by either calling the toll free number or visiting their website through a link provided by Metro Shoes to visit Blue Dart and track your delivery. For this you will need the courier POD number which will be sent on the email id provided by you.

SHIPPING DETAILS

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What do you charge for shipping the order?

Currently there are no shipping charges involved when you place the order. Enjoy the service while our Free Shipping Promotion is on.

What are the transfer charges to return/replace the product?

In order to make the return/refund replacement policy, Metro Shoes will bear the cost of reverse pick up and transferring back the product to you.

Is the shipping service available outside India?

This service is currently available only in India. However, International shoppers who wish to get the products delivered outside India can do so by paying the International courier charges separately.

Is it possible to inform me when you start international shipping?

Yes, please send us your email Id on sales@metroshoes.net with a subject line - INTERNATIONAL SHIPPING
International shoppers who wish to get the products delivered outside India can do so by paying the International courier charges separately.