CUSTOMER SERVICE

  1. Ordering
  2. Returns & Replacements
  3. Updating Account Information
  4. Payment
  5. Viewing Orders
  6. Shipping & Delivery

GETTING STARTED

Ordering

How to place an order on www.metroshoes.net?

We welcome you and look forward to assisting you. Read below to order from www.metroshoes.net Placing an order on www.metroshoes.net is quick simple and secure. Just follow these 7 simple steps

  1. Browse through our collection to select the product you like. Select the colour and size you want in that product.
  2. To purchase a product, click on the Add to e-shopping cart buy now icon.
  3. You will now to be taken to the shopping cart page.This will show you the products that are in your cart. You can either choose to shop for more products or you can click on the checkouticon.
  4. This will now take you to the login page. If you already have an account, just sign in. If you are a new visitor, select register with us for future use. You just need to fill in our short sign up form and continue with the order after accepting the terms and conditions.
  5. On signing in, you will be routed to our payment options page, here you can select from various Credit card options.
  6. On selection of your preferred credit card option, you would be directed to the confirmation page where you have to click on to confirm the order.
  7. On confirmation you would be directed to the payment page where you can fill in various payment and billing details. Now sit back and wait, while we do what we do best, deliver your shoes as soon as possible.

Returns and Placements

How can I return/replace a product?

The return/replacement/refund policy is customer friendly so that you will feel more comfortable in making online buying decision.

  1. Only unused merchandise will be eligible for return within 30 days from the date of receipt. No return/refund/replacement on SALE products.
  2. You can return the merchandise either at our store or via courier.
  3. By store: If you wish to get a replacement (style or size), the same will be allowed provided the store has the product you are looking for as a replacement. If the replacement is not available, the store will issue a Credit Note to enable you to seek replacement at a later date from any of the Metro Shoes stores.
  4. By courier: If you prefer to return/replace the merchandise by courier send us a mail at sales@metroshoes.net, specifying the reason for return/replacement. Please mention your order number, date of purchase and mode of payment.

Please return to us the unused merchandise in original packing (Same box in which the merchandise was sent to you) for inspection. Replacement, if available will be couriered to you or a credit note will be available for unhampered products. In case you wish to return the product, the amount excluding the bank charges will be returned on approval from our Quality Controller.

Metro Shoes will bear the cost of transferring back the product. However, you will have to bear the cost of sending the product to us.

Updating Account Information

1. Click on My Account

2. Update your Account Information

Payment

What payment options do you have?

Viewing Orders

1. Click on My Account

2. Click on my Orders

Shipping & Delivery

How long will it take to deliver my shoes?

It takes us 4-5 working days for Prepaid Orders and 7-8 working days for Cash on Delivery Orders to deliver your products all across India.

How can I track my order?

You can track your order by sending an email to sales@metroshoes.net and also order can be checked through our logistic partner, Blue Dart by either calling the toll free number or visiting their website through a link provided by Metro Shoes to visit Blue Dart and track your delivery. For this you will need the courier POD number which will be sent on the email id provided by you.

What do you charge for shipping the order?

Currently there are no shipping charges involved when you place the order. Enjoy the service while our Free Shipping Promotion is on.

What are the transfer charges to return/replace the product?

In order to make the return/refund replacement policy, Metro Shoes will bear the cost of reverse pick up and transferring back the product to you.

Is the shipping service available outside India?

This service is available across the globe. International shoppers who wish to get the products delivered outside India can do so by paying the International courier charges separately.